The inbox where your team meets your customers.
Reception routing, voice notes, threaded replies, video calls. The chat product that makes ERP feel modern.
Customer DMs that route to your team automatically.
When a KardoSpace follower DMs your Space, the message lands in a multi-agent Reception inbox in Kardopal. Intent + sentiment + workload routing pick the right agent. SLA tracked per conversation.
- Intent + sentiment routingEach new conversation is classified and routed to the agent best suited.
- Multi-agent inboxOnline status, claim, transfer, resolve. Each agent sees only their queue.
- Cross-Space "My tickets"Customers see all their open tickets across every brand they follow.
Voice notes, reactions, replies, threaded comments.
Native voice notes with smooth waveform recording — record once, hear it back in WhatsApp-quality. Tap-and-hold to react with any emoji. Swipe to reply. Long-press to forward.
- Voice notesPressure-sensitive record button, real-time waveform, theme-aware playback.
- Reactions5 quick + a full picker. Long-press menu on every message.
- Threaded repliesReply to specific message; quote chip with jump-to-quote.
FaceTime-quality calls inside the chat thread.
Tap the phone icon to start a voice call; the receiver gets a full-screen ring. Video calls open the full-screen player. Vibrate setting per device. End-to-end via WebRTC on your Kardolive media plane.
- Voice + videoWebRTC, low-latency, brand-blue UI. Mute, hold, transfer, hang up.
- KardoMeetScheduled meetings with calendar links, screen share, recording.
- Call bannerActive call collapses to a banner inside chat — never lose context.
Stop juggling tabs. Talk to customers from one inbox.
DMs, voice notes, video calls, and reception routing — in one app your team already lives in.